Privacy Policy

Symply, Inc. (“Symply,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services (collectively, the “Services”). Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in several ways:

Personal Information You Provide

When you create an account, use our Services, or contact us, you may provide:

• Name, email address, phone number, and mailing address
• Social Security numbers and tax identification numbers
• Date of birth and employment information
• Bank account and financial information for payroll processing
• Login credentials and security questions
• Any other information you choose to provide

Information We Collect Automatically

When you access our Services, we may automatically collect:

• Device information (hardware model, operating system, unique device identifiers)
• Log information (access times, pages viewed, IP address, referring URL)
• Location information (based on IP address)
• Information collected through cookies, pixel tags, and similar technologies

Information from Third Parties

We may receive information about you from third parties, including:

• Identity verification services
• Financial institutions for payment processing
• Business partners and integration providers
• Public databases and government agencies for compliance purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process payroll, tax filings, and related financial transactions
• To verify identity and prevent fraud
• To communicate with you about your account, updates, and support
• To send marketing communications (with your consent)
• To comply with legal obligations and regulatory requirements
• To enforce our terms of service and protect our rights
• To analyze usage patterns and improve user experience
• To develop new products, features, and services

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data storage, tax filing, and customer support.
• Government Agencies: We share information with federal, state, and local government agencies as required for tax filing, compliance, and legal obligations.
• Business Partners: With your consent, we may share information with business partners who offer complementary services through our partner marketplace.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. These include:

• Essential Cookies: Required for the operation of our Services, including authentication and security.
• Analytics Cookies: Help us understand how visitors interact with our website and Services.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

5. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Payroll and tax records: Retained for a minimum of 7 years as required by federal and state tax regulations
• Log and analytics data: Retained for up to 3 years
• Marketing preferences: Retained until you opt out or request deletion

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Role-based access controls and least-privilege principles
• Continuous monitoring for unauthorized access or anomalies
• SOC 2 Type II compliance

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to certain processing of your personal information.
• Restriction: You can request that we restrict certain processing of your information.

To exercise any of these rights, please contact us at privacy@symply.io.

9. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals to websites. Because there is no universally accepted standard for how to respond to DNT signals, our website does not currently respond to DNT signals. However, you can manage your privacy preferences through your browser settings and our cookie management tools.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
• Right to Limit Use of Sensitive Information: You have the right to limit the use of sensitive personal information to what is necessary for providing our Services.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, please contact us at privacy@symply.io or call us at the number provided on our contact page. We will respond to verifiable requests within 45 days.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. If we make material changes, we will provide additional notice, such as a prominent notice on our website or direct communication to your email address. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Symply, Inc.
Email: privacy@symply.io
Website: www.symply.io/contact